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Do you have a question about our inflatable park before you book or visit?

We’ve put together a list of our most frequently asked questions. However, if you don’t see the answer to your question listed below, please contact us to speak to a member of our park team in your chosen location.

Do I have to make a booking in advance, or can I just turn up?

We do accept walk-ins at all our venues; however, we do advise you booking in advance to avoid disappointment.  We can become very busy, especially at weekends, school holidays and when the weather isn’t so nice to us all!

I’ve booked the wrong date or would like to change my booking, can I do this?

Yes, we are happy to change your date for you.  We do however require 24 hours’ notice for bookings to be changed.

What are waivers and why do I need to sign one before going on the inflatables?

To access the park, you are required to complete a waiver. You must complete your own waiver if you are aged 16 and above, and if you are under 16 your waiver must be completed by your parent or guardian. The waiver outlines the risks of using the equipment – and that you accept this risk, to abide by the rules of the park and accept that you are responsible for your own actions.

How long is my waiver valid for?

Waivers signed electronically are valid for one year from the day it’s signed, so you do not have to complete one every time. Our booking system will send you a reminder each year, before expiry, to ask you to review and sign a new one.

If you are required to fill out a paper-based waiver (e.g. children’s parties or walk-in’s), these are only valid for the duration of that session.

Where do I find the waiver form online?

A link to the waiver form will be included in your booking confirmation email. Please click and follow the link to complete the waiver ahead of your visit.

Alternatively, you can complete the waiver from the “sign waiver” button located on the homepage of your chosen location (e.g. Innoflate Glasgow).

How do I book?

The easiest and most convenient way to book with us is online at – please select the relevant site you wish to attend when making a booking.

I would like to add more people to my booking, can I do this?

In most cases yes – you can add more people to your booking by giving our site a call and they will help.  However, please note that if we are already at maximum capacity for the hour of your booking, we might not be able to add more people on, simply for health and safety reasons.

Aberdeen – +44 (0)1224 583388

Cumbernauld – +44 (0)1236 804200

Dundee – +44 (0)1382 918588

Glasgow – +44 (0)141 406 5970

Livingston – +44 (0)1506 537966

Newport – +44 (0)1633 492344

What are your opening hours?

Opening hours vary between term time and the school holidays. Please see our opening hours below.

Term Time:

Monday – 10:00 to 18:00

Tuesday – CLOSED (overflow call facility available)

Wednesday – CLOSED (overflow call facility available)

Thursday – 10:00 to 18:00

Friday – 10:00 to 20:00

Saturday – 09:30 to 20:00

Sunday – 09:30 to 18:00

School Holidays:

Monday – 09:30 to 18:00

Tuesday – 09:30 to 18:00

Wednesday – 09:30 to 18:00

Thursday – 09:30 to 18:00

Friday – 09:30 to 20:00

Saturday – 09:30 to 20:00

Sunday – 09:30 to 18:00

What clothing should I wear to Innoflate?

Due to the nature and material the park is made from, we do recommend that you wear long sleeves and long trousers to protect you from burns whilst going down our slides. We would suggest that you wear light clothes as jumping around is hot work!

Belts, buckles, rivets, studs or any sharp edging on clothing are not permitted on our inflatable park.

Do you have lockers to hold valuables?

We do have a limited number of lockers on site, which is available for use to store your valuables on a first come first served basis.

Can I go onto the inflatable if I am pregnant?

Unfortunately, pregnant women are not permitted to bounce on safety grounds. The park can be quite hard to walk on, and with a lot of excited children (and adults) flying around, there is a high risk of you being bumped in to or knocked over.

What time should I arrive at the venue?

Provided that you have booked online and completed your waivers online – arriving 10 minutes before your session should allow a smooth check-in for you. When arriving – please join the queue at front desk so we can get you checked in, and issue you with bounce socks and wristbands.

Please note, late arrivals will not have any lost time in the inflatable park compensated.

Is there an age restriction to go on the inflatable park?

All ages are permitted on the park, however under 4’s must be accompanied by a paying adult at all times. Anyone under the age of 14 cannot be left at Innoflate themselves – an accompanying adult(s) must be present in the building.  We have a café on-site with ample seating and tables to spectate.

Are there any height or weight restrictions?

There are no height limits. The weight limit for our inflatable park is 18 stone / 114kg per person.

Can we hire the inflatable park to ourselves?

Yes, we offer exclusive hire to groups. Please contact us or call us to find out more.

How many people can attend a birthday party?

The minimum requirement for a party booking is 10 people. The maximum number of people attending a party is 20 users – for parties bigger than that please contact us as we may be able to accommodate.

Can you provide us with party invitations?

We do provide digital copies of Innoflate branded party invites – these can be collected from our sites, or you can download them from our website and print at home.  If you wish to download them, please visit the parties page of your chosen location.

Do I need to buy/wear Innoflate socks, and how much do they cost?

Yes, Innoflate socks are mandatory to go on our inflatable park.  This helps us to keep the park as clean and tidy as possible.

Innoflate socks are available to buy at £2.50 a pair, and these are then yours to keep (a take home souvenir!).  Once washed, you can then bring those socks back time and time again to re-use.

Do you provide discounts on group bookings?

We can provide discounts to group bookings.  Please call your chosen site to find out more. Discount levels are dependant on the size of your group and can therefore vary.

Do you have a refund policy?

Whilst we do our best to accommodate our customers, we do operate a no refund policy at Innoflate.  We do understand that things can happen, and we are happy to move your booking to a future date or issue you with a gift voucher.

How long are Innoflate gift vouchers valid for?

All vouchers are valid for 365 days (12 months) from the date of purchase.  Vouchers cannot be swapped for cash alternatives, and are therefore non-refundable.

Which site can I use my Innoflate gift voucher at?

Gift vouchers can only be used at the location it was purchased from. Vouchers cannot be swapped for cash alternatives, and are therefore non-refundable.