F A Q ' S

We do accept walk-ins at all our venues; however, we do advise you booking in advance to avoid disappointment.  We can become very busy, especially at weekends, school holidays and when the weather isn’t so nice to us all!

Yes, we are happy to change your date for you.  We do however require 24 hours’ notice for bookings to be changed. You can also make amendments to your booking via your online account if that is more convenient and quicker for you. 

Waivers signed electronically are valid for one year from the day it’s signed, so you do not have to complete one every time. Our booking system will send you a reminder each year, before expiry, to ask you to review and sign a new one.

If you are required to fill out a paper-based waiver (e.g. children’s parties or walk-in’s), these are only valid for the duration of that session.

A link to the waiver form will be included in your booking confirmation email. Please click and follow the link to complete the waiver ahead of your visit.

Alternatively, you can complete the waiver from the “sign waiver” button located on the homepage of your chosen location (e.g. Innoflate Dundee).

The easiest and most convenient way to book with us is online at innoflate.co.uk – please select the relevant site you wish to attend when making a booking.

Opening hours vary between term time and the school holidays. Please see our opening hours below.

Due to the nature and material the park is made from, we do recommend that you wear long sleeves and long trousers to protect you from burns whilst going down our slides. We would suggest that you wear light clothes as jumping around is hot work!

Belts, buckles, rivets, studs or any sharp edging on clothing are not permitted on our inflatable park.

We do have a limited number of lockers on site, which is available for use to store your valuables on a first come first served basis.

Provided that you have booked online and completed your waivers online – arriving 15 minutes before your session should allow a smooth check-in for you. When arriving – please join the queue at front desk so we can get you checked in, and issue you with bounce socks and wristbands.

Please note, late arrivals will not have any lost time in the inflatable park compensated.

All ages are permitted on the park, however those aged 5 and under must be accompanied by a supervising adult (16+) on the park with a valid bounce ticket. Anyone under the age of 14 cannot be left at Innoflate themselves – an accompanying adult(s) must be present in the building at all times.  We have a café on-site with ample seating and tables to spectate.

There are no height limits. The weight limit for our inflatable park is 18 stone / 114kg per person.

For all party packages, we ask for a minimum requirement of 10 people.  The maximum number of people attending all party packages is 20 users – for parties bigger than that please contact us as we may be able to accommodate.

We do provide digital copies of Innoflate branded party invites – these can be collected from our sites, or you can download them from our website and print at home.  If you wish to download them, please visit the parties page of your chosen location.

Yes, Innoflate socks are mandatory to go on our inflatable park.  This helps us to keep the park as clean and tidy as possible.

Innoflate socks are available to buy at £2.75 a pair, and these are then yours to keep (a take home souvenir!).  Once washed, you can then bring those socks back time and time again to re-use.

Whilst we do our best to accommodate our customers, we do operate a no refund policy at Innoflate.  We do understand that things can happen, and we are happy to move your booking to a future date and time. At the discretion of the Company, we may issue you with a gift voucher in exceptional circumstances.

All vouchers are valid for 365 days (12 months) from the date of purchase.  Vouchers cannot be swapped for cash alternatives, and are therefore non-refundable.

Gift vouchers can be used at any Innoflate location. Vouchers cannot be swapped for cash alternatives, and are therefore non-refundable.

A £1 booking fee applies to online bookings to help cover the cost of secure transaction processing and compliance with legislation.

Yes – a 50% deposit option is available when booking your party. This secures your chosen date and time, with the remaining balance due 1 week before your party takes place. We will contact you to arrange payment of the balance, or you can make payment via your online account.